As of April 1st, 2020 Agworld Australia, New Zealand and South Africa has revamped its billing and payment systems to allow customers added security and ownership of their payment details. Clients can now manage their own payments with the choice of Credit Card or Bank Transfer through a personal billing portal. Clients can also call in to our success team to make payments.
During the transition period, all invoices and billing portal setup details will be sent by email to the account owner rather than getting processed through the shopping cart on our website. This transition is the first phase of our continued enhancements to the billing system and overall client experience. As a next step, in 2021, we will release the added billing connection to the Agworld shopping cart that will provide customers with the ability to self-serve completely through the website.
We are confident that these optimizations will result in a quicker and easier annual subscription renewal process for our clients. Should you have any questions about the process changes outlined above, please don’t hesitate to get in touch with our customer success team on 08 6230 2290.